Privacy Policy

Last Updated: October 26, 2023

Welcome to Raintree Nursery. Cultivating trust is as important to us as cultivating rare plants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website raintreenurserys.com. We serve passionate growers—from the Home Orchardist to the Sustainable Gardener—and we are committed to protecting your personal data with the same care and expertise we apply to our plant catalog.

Please read this policy carefully. By using our website and services, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and data collected automatically when you interact with our site.

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely by our payment gateways).
• Transaction Data: Details about purchases you make, including plant varieties (e.g., Apples, Bare Root Strawberries, 4″ Pots), order history, and payment method (Visa, MasterCard, JCB, PayPal).
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and how you navigated to our nursery. This helps us cultivate a better browsing experience.
• Communication Data: Records of your correspondence with us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your data helps us root our service in your needs and grow our relationship with you. We use it to:

• Process and fulfill your orders for rare berries, hardy rootstock, potted treasures, and other plants.
• Communicate with you, including sending order confirmations, shipping updates, and responses to your inquiries.
• Improve our website, product offerings, and customer service based on your interactions.
• Prevent fraud and enhance the security of our payment process, which is built on principles of reliability and care.
• Comply with legal obligations and enforce our terms of service.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information. We may share data only in these specific circumstances:

• Service Providers: Trusted third parties who assist in payment processing (e.g., PayPal, card networks), shipping, and IT services. They are contractually bound to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, such as phytosanitary regulations affecting our global shipments.
• Business Transfers: In connection with a merger, sale, or transfer of assets, where customer information may be part of the transferred assets.

4. Data Storage and Security

We are rooted in service and security. Your data is stored on secure servers and protected by:

• Encryption technologies (SSL) for data transmission, especially during checkout.
• Access controls limiting data access to authorized personnel only.
• Regular security assessments to ensure our systems are as hardy as our plants.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your own account information.

5. Your Rights and Choices

As a valued member of our gardening community, you have rights regarding your personal data:

• Access & Correction: You may review and update your account information by contacting us.
• Opt-Out: You can unsubscribe from marketing emails by following the link in any email.
• Data Deletion: You may request deletion of your personal data, subject to legal and operational requirements.
• Do Not Track: Our site may not respond to “Do Not Track” signals. You can manage tracking via your browser settings (see below).

6. Cookies and Tracking Technologies

Like a well-tended garden, our website uses cookies and similar technologies to function optimally and understand your preferences.

• Essential Cookies: Required for core functions like shopping cart and checkout.
• Analytics Cookies: Help us analyze site traffic and improve your experience (e.g., which plant pages are most visited).
• Preference Cookies: Remember your settings, such as currency preference for our global customers.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality, such as the ability to complete a purchase.

7. International Data Transfers

We serve a global community of gardeners (excluding Asia and some remote regions due to phytosanitary laws). Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this policy as our nursery grows. The “Last Updated” date at the top will reflect changes. We encourage you to review this page periodically.

Thank you for trusting Raintree Nursery with your growing dreams.
— The Team at Raintree Nursery